ManageEngine SDP

ManageEngine SDP plugin steps have been designed to perform tasks in an instance of ManageEngine ServiceDesk Plus.

Prerequisites:

• ManageEngine ServiceDesk Plus instance with access details.

Auth Token and Refresh token: Generate Auth Token for ON_PREMISE ManageEngine ServiceDesk deplyments and Generate, Client ID, Client Secret and Refresh token for CLOUD deployments.

• Please refer Appendix 14: Managed Engine SDP – Generate Auth Token/Refresh Token for generating the refresh token and auth token.

References:

• Cloud API documentation and common error codes: https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html
• On-premise API documentation: Login to ServiceDesk on-premise application using your admin user name and password -> click Admin -> API -> Documentation

Table Matrix: Manage Engine SDP steps and supported modules